Terms of Service.

Terms of Service
Effective Date: January 1, 2025

Welcome to Lettered with Love! These Terms of Service ("Terms") govern your use of our website, www.letteredwithlove.co ("Site"), and the products and services we offer. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. General Terms

Lettered with Love provides custom stationery, signage, rentals, and calligraphy services. All sales are final, and due to the personalized nature of our products, we do not offer refunds or exchanges unless an error is made on our part.

2. Orders & Customization

  • Clients are responsible for ensuring all personalization details (names, dates, wording, colors, etc.) are correct at the time of order placement.

  • Once production has begun, changes cannot be made.

  • Any errors made on our part will be corrected at no additional cost to you.

  • Custom orders may have a longer processing time, which will be communicated at the time of purchase.

3. Payment & Pricing

  • Prices are subject to change without notice.

  • Full payment is required before production begins.

  • We accept major credit cards and other payment methods as listed on our Site.

  • Sales tax will be applied where required by law.

4. Shipping & Delivery

  • Shipping timelines vary based on the product and customization required.

  • Lettered with Love is not responsible for delays caused by shipping carriers.

  • If a package is lost or damaged in transit, please contact us immediately, and we will work with the carrier to resolve the issue.

  • International orders may be subject to customs fees, which are the buyer's responsibility.

5. Returns & Refunds

  • Due to the custom nature of our products, all sales are final.

  • If an error occurs on our part, we will offer a replacement or a partial refund at our discretion.

  • If a refund is issued, it will be processed within 5-7 business days.

6. Intellectual Property

  • All designs, logos, images, and content on this Site are the property of Lettered with Love and may not be copied, reproduced, or used without permission.

  • Custom designs created by Lettered with Love may be used for promotional purposes unless otherwise agreed upon in writing.

7. Rental Terms

  • Rental items must be returned in their original condition.

  • Any damage or loss will result in additional charges.

  • Rental durations and pick-up/return policies will be specified at the time of booking.

8. Event Services

  • Live calligraphy and onsite engraving services require a signed contract and deposit.

  • The client is responsible for providing accurate details regarding event timing, location, and logistics.

  • Lettered with Love reserves the right to decline services if event details are misrepresented.

9. Limitation of Liability

Lettered with Love is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability for any claim shall not exceed the amount paid for the product or service in question.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised Terms.

11. Contact Information

For questions regarding these Terms, please contact us at:

Email: janice@letteredwithlove.co
Website: www.letteredwithlove.co

By using our Site and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.